Terms of Sale & Website Use Version 2026-11-02.2 · 2 November 2026 These terms govern consumer purchases from HYPERVERSE MEDIA LIMITED, trading as AFU PET GOODS, through https://afu-pet.store. Mandatory consumer rights always apply. 1. Your seller and contact details Your seller is HYPERVERSE MEDIA LIMITED, a company incorporated in the Republic of Cyprus under registration number HE 497263. Registered office and postal notices: HYPERVERSE MEDIA LIMITED, Polyviou Dimitrakopoulou 3, ANELLI COURT, 2nd floor, Flat/Office 201, 1090 Nicosia, Cyprus. Contact customer support at support@afu-pet.store. Our company and contact page contains our current public contact and tax particulars. A company registration number or tax identification number is not a statement of VAT registration. Company & contact information: https://afu-pet.store/company-information 2. Placing an order You must be able to enter into a binding contract. Check the product, quantity, selected option, delivery method, address and total before pressing the payment button. You can correct information before submission. The payment button states the amount and indicates an obligation to pay. An order submission is an offer to buy. We accept it when payment is successfully confirmed and we confirm the order. A redirect to a payment page or a pending-payment screen is not proof of payment. We provide the confirmed order and applicable terms in a confirmation email. Contact us if you do not receive it. Before acceptance we may decline an order because a product is unavailable, payment cannot be authorised, delivery cannot lawfully be fulfilled, or there is an obvious material listing error. We will explain the problem and return any payment received for an order we cannot fulfil. We will not substitute goods or increase an agreed price without your agreement. 3. Product information and safe use Read the product description, option, size, ingredients, feeding or use instructions and warnings before ordering. Product photographs illustrate the goods; normal display differences do not remove rights where the delivered goods fail to match their description. Pet products must be used for their intended species, age and size. Supervise use of toys and chews, remove damaged products, and follow storage instructions. Product information is not a substitute for veterinary advice. Any particular health claim, suitability or performance claim must be supported for the specific product. Availability of a product category on this website does not override destination-country restrictions. Fresh or frozen items require a suitable delivery arrangement. We will not dispatch a product where safe or lawful delivery cannot be arranged. Product safety & reporting: https://afu-pet.store/product-safety 4. Prices, tax and payment Checkout prices and payments are in euros (EUR). The total includes the selected goods and the delivery or collection charge shown before payment. Displayed consumer prices include applicable VAT where legally due; we do not add an undisclosed tax or compulsory fee after you pay. Card payments use CentroBill's hosted payment page. The available card methods are the ones actually offered there. AFU PET GOODS does not collect or store your full card number or card security code. Your bank may impose its own conversion or other charges under your agreement with it. We do not charge a separate card-payment or refund administration fee. A one-off product purchase does not create a subscription. Refunds are processed in EUR using the original payment method unless you expressly agree otherwise and incur no refund fee. Payment information: https://afu-pet.store/payment-policy 5. Dispatch, delivery and collection We dispatch from Cyprus within 48 hours after payment confirmation. Estimated transit time is 3–7 days after dispatch. Delivery availability depends on the destination and the goods. The supported online destinations and current charges are set out in our Shipping & Delivery Policy. If delivery is delayed, contact us so that we can investigate and agree an appropriate solution. Statutory rights to require delivery within an additional reasonable period, or to end the contract where the law permits, are unaffected. Unless a different delivery time is expressly agreed, the statutory 30-day delivery rule applies. Risk of loss or damage normally remains with us until you or a person you identify, other than the carrier, physically receives the goods. The legal exception for a carrier independently commissioned by you and not offered by us still applies. Shipping & Delivery Policy: https://afu-pet.store/shipping-policy 6. Withdrawal, cancellation and faulty goods Eligible distance purchases carry a 14-day right to withdraw without giving a reason. You may use our online withdrawal function, the model form, email or another clear statement. The conditions, deadlines, return costs and limited statutory exceptions are explained in our Returns & Refunds Policy. Goods must conform to the contract. Mandatory remedies for faulty, unsafe, incorrect or misdescribed goods remain available independently of the change-of-mind withdrawal period or any commercial warranty. We bear the costs required by law for those remedies. Withdraw from contract: https://afu-pet.store/withdrawal Returns & Refunds Policy: https://afu-pet.store/refund-cancellation-policy Your legal guarantee rights: https://afu-pet.store/legal-guarantee 7. Accounts and website use Provide accurate contact information and keep your account credentials private. Let us know promptly if you suspect unauthorised account use. Do not interfere with website security, introduce malicious code, commit fraud or misuse another person's information. We may restrict abusive or unlawful use where justified. This does not cancel your accrued consumer rights or remove our obligations for an existing order. Website availability may be interrupted for maintenance or events beyond our reasonable control; we remain responsible where the law requires. 8. Personal information The Privacy Policy explains how we process information for orders, accounts, payments, deliveries, support and legal obligations. Acknowledging that notice is not blanket consent to all processing or marketing. This checkout does not enrol you in marketing. Privacy Policy: https://afu-pet.store/privacy-policy Cookie Policy: https://afu-pet.store/cookie-policy 9. Complaints and disputes Send a complaint to support@afu-pet.store with your order reference, the problem and the remedy you seek. You can also write to our registered office. We aim to resolve complaints directly; contacting us does not prevent you from seeking help from a competent authority or court. If a dispute remains unresolved, we will provide applicable alternative dispute resolution information where required. We do not represent that we subscribe to a particular ADR scheme or that a consumer must accept arbitration. The former EU Online Dispute Resolution platform is no longer operating. Cyprus Consumer Protection Service: https://consumer.gov.cy/en/ EU alternative dispute resolution bodies: https://consumer-redress.ec.europa.eu/dispute-resolution-bodies 10. Applicable law, language and versions Cyprus law applies, without removing any mandatory protection afforded by the law of your habitual residence where that law applies. You retain the right to use any court available to you under mandatory consumer jurisdiction rules. Nothing in these terms excludes liability that cannot lawfully be excluded. This online checkout is in English. We ask you to actively choose English for the pre-contract information, contract and order communications. If you need information in Greek before contracting, contact us before placing an order; do not select the English option if you do not agree to that choice. The version accepted when you order applies to that order. Later changes apply prospectively. Version 2026-11-02.2, published 2 November 2026. You may download and keep these terms. Company information HYPERVERSE MEDIA LIMITED, Polyviou Dimitrakopoulou 3, ANELLI COURT, 2nd floor, Flat/Office 201, 1090 Nicosia, Cyprus Customer support: support@afu-pet.store Privacy: privacy@afu-pet.store Telephone: +44 7933884815 Company registration: HE 497263 Tax identification number (TIN): 60396850P